Terms of Service

Last updated: May 23, 2026

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement between you (“Customer,” “User,” or “You”) and Venus et Fleur (“Company,” “We,” “Us,” or “Our”), governing your access to and use of the venusetflleurs.com website (the “Site”) and any products or services offered through the Site.

By accessing or using our Site, placing an order, or otherwise interacting with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

2. Business Information

  • Legal Entity: Venus et Fleur
  • Business Address: 5005 Armour Dr., SOMERVILLE, TN 38068, United States
  • Customer Support Email: info@venusetflleurs.com
  • Customer Support Phone: +1 207-770-2702
  • Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (Central Time)

3. Eligibility

You must be at least 18 years of age to use our Site or purchase products from us. By using our Site and agreeing to these Terms, you represent and warrant that you are at least 18 years old and capable of forming a binding contract with us.

4. Order Acceptance & Confirmation

All orders placed through our Site are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product availability issues
  • Errors in product descriptions or pricing
  • Suspected fraudulent or unauthorized transactions
  • Inability to verify shipping or billing information

When you place an order, you will receive an automated email acknowledging your order details. This email is a confirmation that we have received your order request, but it does not constitute our acceptance of your order. Our acceptance occurs when we ship the product(s) to you, at which time a shipping confirmation email will be sent.

5. Pricing

All prices listed on our Site are in U.S. Dollars (USD) and are exclusive of any applicable taxes. While we strive to ensure all pricing information is accurate, errors may occasionally occur. If a product is listed at an incorrect price due to an error, we reserve the right to cancel or refuse any orders placed for that product, even after an order confirmation has been sent, and refund the amount paid.

6. Payment

We accept the following payment methods:

  • Visa
  • MasterCard
  • PayPal

By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order.

7. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy, which is incorporated into these Terms by reference. Please review our Shipping Policy for detailed information about processing times, delivery timelines, and shipping restrictions.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference. Please review our Return & Refund Policy before making a purchase.

9. Privacy

Your use of our Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Prohibited Conduct

You agree not to:

  • Use our Site for any illegal purpose
  • Attempt to gain unauthorized access to any portion of our Site or any systems or networks connected to our Site
  • Interfere with or disrupt the operation of our Site
  • Use any robot, spider, scraper, or other automated means to access our Site for any purpose without our express written permission

11. Limitation of Liability

To the maximum extent permitted by law, in no event shall Venus et Fleur be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of our Site or products purchased through our Site.

12. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law provisions.

13. Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of our Site after any such changes constitutes your acceptance of the new Terms of Service. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at:

  • Email: info@venusetflleurs.com
  • Phone: +1 207-770-2702
  • Mail: 5005 Armour Dr., SOMERVILLE, TN 38068, United States
  • Hours: Monday – Friday, 9:00 AM – 6:00 PM (Central Time)