Privacy Policy

Last updated: May 23, 2026

1. Overview

Venus et Fleur (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website venusetflleurs.com (the “Site”) or make a purchase from us.

2. Information We Collect

We may collect the following types of personal information:

Information You Provide to Us Directly:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (credit card details, PayPal account information)
  • Order history and purchase details
  • Any communications you send to us (including customer support inquiries)

Information Collected Automatically:

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website URLs
  • Pages viewed and links clicked
  • Date and time of visits

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. You may set your browser to refuse all or some browser cookies, but doing so may limit your ability to use certain features of our Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Process and fulfill your orders, including shipping and delivery
  • Process payments and prevent fraudulent transactions
  • Communicate with you about your orders, returns, and customer service inquiries
  • Send order confirmations, shipping updates, and other transactional communications
  • Improve our Site, products, and customer experience
  • Comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business, including but not limited to:

  • Payment Processors: To process your credit card or PayPal payments securely
  • Shipping Carriers: To deliver your orders
  • Customer Service Tools: To manage and respond to customer inquiries
  • IT and Analytics Providers: To help us analyze Site usage and improve performance

These third-party service providers are contractually obligated to use your information only as necessary to provide services to us and to protect your information.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our Site uses SSL (Secure Sockets Layer) encryption technology to protect sensitive information transmitted online.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal information, subject to certain exceptions
  • Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in any marketing email

To exercise any of these rights, please contact us at info@venusetflleurs.com. We will respond to your request within a reasonable timeframe.

7. Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information.

8. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Email: info@venusetflleurs.com
  • Phone: +1 207-770-2702
  • Mail: 5005 Armour Dr., SOMERVILLE, TN 38068, United States
  • Hours: Monday – Friday, 9:00 AM – 6:00 PM (Central Time)